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scope of operations

Passengers and flight movements

Two factors have the greatest impact on the scope of Isavia’s operations: the number of flight movements and the number of passengers. Isavia’s income from Keflavík Airport can be attributed first and foremost to the airlines that land at the airport, concession revenues from food and beverage and retail outlets as well as other income from renting facilities.
As a whole, the company’s operations have lessened in scope as compared to last year. Domestic passenger throughput decreased by around 53%, while the number of international passengers travelling through domestic airports decreased by 82.6%. At Keflavík Airport, the number of passengers decreased by 81%, and traffic in Icelandic airspace decreased by 40% in 2020.

Three aircraft operators ran scheduled flights within Iceland, i.e. Air Iceland Connect, Flugfélagið Ernir and Norlandair. Other aircraft operators who regularly used Isavia Domestic Airport services were Mýflug, Circle Air and Atlantsflug. In addition, the companies Norðurflug, Blue West Helicopters and Helo operate helicopter services at the company’s airports. The Icelandic Coast Guard (ICG), moreover, has its facilities at Reykjavík Airport.

Air Iceland Connect maintained a limited schedule from Reykjavík to several locations in Greenland. In addition, the Icelandic Flight Academy (Flugskóli Íslands) and Flugfélagið Geirfugl have facilities at Reykjavík Airport. BIRK Flight Services, Reykjavík FBO and Air Iceland Connect are responsible for ground handling services at the airport.

At Akureyri Airport, Norlandair has regular scheduled flights within Iceland and scheduled and chartered flights to Greenland. These flights were severely curtailed during the year, and overseas flights from Akureyri were virtually non-existent. Circle Air offers chartered and sight-seeing flights from Akureyri. In addition, the Akureyri Aviation Academy (Flugskóli Akureyrar) is based at the airport. Air Iceland Connect is responsible for ground handling services at Akureyri Airport.


Akureyri Airport is the centre for Iceland’s ambulance flights, as the Mýflug airline has an agreement thereto with the Ministry of Health. The travel agency Voigt Travel, in collaboration with the aircraft operator Transavia, offered chartered flights from the Netherlands to Akureyri, twice a week from February to March. The plan was to continue with the flights into the summer, but these were cancelled as of March due to Covid-19. There were chartered flights from Akureyri to Tenerife at the beginning of the year. In addition, chartered flights to the Faeroe Islands were also operated.

At Egilsstaðir, Air Iceland Connect deals with ground handling services for private and leased aircraft. There were, however, no chartered flights from Egilsstaðir this year.

Reykjavík Airport has two runways (1,567 and 1,230 m long), Akureyri Airport has one (2,400 m) and Egilsstaðir Airport has one (2,000 m). Other airports and landing sites have runways ranging from 634 m to 1,887 m in length.


NUMBER OF INTERNATIONAL AIRPORTS IN ICELAND
NUMBER OF DOMESTIC AIRPORTS IN ICELAND
NUMBER OF LANDING STRIPS IN ICELAND

The largest customers of Isavia's flight navigation services are Icelandair, United Airlines, Air Greenland, Qatar, Emirates, Lufthansa, Turkish Airlines, British Airways, SAS, Air Canada, Delta Air Lines, Air India, US Privat og KLM. These airlines fly the greatest number of kilometres within the Icelandic flight traffic control area. Icelandair is the largest user of the flight navigation services at Keflavík Airport.

scope of operations at keflavík airport

The year 2020 has posed considerable challenges globally, not least the aviation sector. Keflavik International Airport, as other airports, felt this keenly, as by mid-March, air traffic through the airport began to decrease. January and February were as predicted despite extensive flight cancellations due to weather conditions in January.

During this period, there were 15 aircraft operators with regular flights to Keflavík, or one fewer than the year before, as WOW air ceased operations at the end of March 2019. To put this into context, there were four in 2012 and 12 in 2016. Air traffic in April and May was almost non-existent, or around 1–2 flights a day or none at all on some days.

On 15 June, some hope was rekindled within the Icelandic tourism sector when the authorities decided to open the borders to a limited extent. Responses from aircraft operators were immediate, as there was no lack of interest in coming to Iceland. The number of airlines flying to Iceland immediately increased to seven and then very shortly thereafter to 14, offering 34 destinations before the second wave of infections began in Iceland. The authorities subsequently issued an order for a double screening process as of mid-August for passengers arriving in Iceland. Soon after these changes were made, air traffic decreased and the number of passengers steadily decreased until in December, when numbers rose slightly due to Christmas.

Goods transportation has increasingly been transferred to passenger flights in recent years (i.e. belly cargo), and regular air freight transportation has fallen considerably. This, however, increased significantly in 2020 to 77%, compared to 2019, as passenger transport has, for the most part, been almost non-existent. Three operators are responsible for regular freight flights to Iceland, i.e. Icelandair, Bluebird and DHL. Four handling agents operate at Keflavík Airport: Icelandair, Airport Associates, South Air and Iceland Jet Centre.

Isavia introduced a new incentives system in April this year after working on preparations towards the end of 2019. The new incentives system is well designed to assist airlines in the decision to reinstate flights to Iceland, although it is clear that once operators see that the pandemic is receding or when travel conditions improve, Keflavík Airport and Iceland will have to compete with other destinations. As a result, it is vital to establish a dynamic incentives programme to attract these operators to return.

The total number of passengers in 2020 was 1,374 thousand, as compared to 7,249 thousand the year before, or a decrease of around 81%. Despite increased freight movement flights, these decreased by almost 10%, which clearly shows how much freight was transported with passenger flights before the pandemic hit.

Keflavík Airport has two runways, which are 3,054 m and 3,065 m long.

Numerous passengers take advantage of Keflavík Airport as a transit airport, and Icelandair uses the airport for such purpose on routes between Europe and North America. The minimum flight connection time for passengers at Keflavík Airport is 25 minutes.

Our people

- great interest in Iceland

Grétar Már Garðarson

Grétar Már Garðarsson

Director of airines relationships and route development

How did Isavia maintain communication with airlines during Covid-19?
Usually, we attend conferences and visit headquarters of airlines to present opportunities face to face. Understandably this year has been a bit different

as a result of the Covid-19 pandemic, but with the implementation of technology such as Teams at Isavia, we have been able to continue regular communications with airlines. We have both addressed the situation with the pandemic, infection prevention in Iceland as well as the status of the airlines themselves. Technology will not replace face to face meetings, but hopefully it will be a nice addition when the situation goes back to normal or close to normal.

How is the outlook for the upcoming months?
We think the outlook for Keflavík airport and Iceland as a destination is bright. We recognise a great interest and many surveys show that demand for visiting Iceland is high. The question is not about whether the tourists will return, but rather when.

Iceland will compete against all destinations in the world when the aviation business starts up again and we are going to regain our share when the situation improves.

How do the airlines view the future?
The positive feedback we get from our conversation with the airlines is that those airlines that were planning on flying to Iceland in summer 2020, do continue to have Iceland on their schedule, with one exception. Like us, they feel there is great interest in Iceland from their customers and we as an airport will be ready to welcome these passengers when conditions allow.

KEFLAVIK AIRPORT LONGEST RUNWAY
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REYKJAVÍK AIRPORT LONGEST RUNWAY
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AKUREYRI AIRPORT LONGEST RUNWAY
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EGILSSTAÐIR AIRPORT LONGEST RUNWAY
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The journey of luggage

INTERNATIONAL FLIGHTS AT regional AIRPORTS

The past few years have seen considerable collaboration between the marketing centres in North and East Iceland. Isavia Regional Airports and Íslandsstofa (Promote Iceland) worked together during the year on a project initiated by Flugþróunarsjóður (the Flight Development Fund) to strengthen the marketing of airports in Northeast Iceland. The results of the project showed that there were opportunities for even greater collaboration and that the airports could be marketed as two options for direct access to unique natural environs and wide open spaces. Isavia Regional Airports and Íslandsstofa will continue with this project and advertise the airports, the infrastructure and services available, while the role of the marketing centres will continue to be to advertise the destinations and goods availability and to prepare to receive future guests.

An important step was taken in 2018 when the British travel agency Super Break launched flights to Akureyri with groups of tourists from the UK. Flights were operated for three months in early 2018 and then from New Year 2018/19 through to March 2019. The flights were popular, but unfortunately, the company suffered a stoppage of operations in August 2019 and their planned schedule for winter 2019/2020 did not, therefore, materialise. The travel agency Voigt Travel was responsible for 16 flights between Akureyri and Rotterdam during the 2019 summer season. These flights have been considerably well received. In February 2020, the company again began selling flights between Akureyri and Rotterdam, which lasted to 9 March, but the company had to cancel its summer schedule due to the pandemic.

PASSENGER AND TRAFFIC FORECASTS

Isavia compiles a traffic forecast at least once a year for the company’s core operations for passenger numbers at Keflavík Airport and for traffic in Icelandic airspace.

Traffic in the Icelandic air traffic control area is assessed in accordance with information from a working group entitled the Economic Financial Forecasting Group (EFFG). The working group, which prepares a forecast for air traffic over the North Atlantic, is made up of all service providers and representatives of associations using the service in the North Atlantic.

The passenger forecast for Keflavík Airport is usually compiled at the end of each year for the coming year and is published in November or December. The forecast was issued rather late due to uncertainties regarding the use of the 737 MAX aircraft of Icelandair, as these had all been grounded.

By mid-March, however, all forecasts were obsolete due to the pandemic. This meant that it was only possible to rely on in-house passenger forecasts during planning, and no real public forecast was issued. In a normal year, the company relies on the booking status of aircraft operators, flight schedules and extensive information exchange with the airlines. Due to the uncertainties, these aspects have not been available and passenger statistics therefore garnered to some extent from information provided from the airlines and the experience and knowledge gained in recent years.

AIRPORTS ARE IMPORTANT BUSINESS CENTRES AND DIRECTLY AND INDIRECTLY STRENGTHEN THE CREATION OF ECONOMIC AND SOCIAL VALUE FOR THE COMMUNITIES THAT THEIR OPERATIONS TOUCH

Our people

- Important to keep on going

Hjördís Þórhallsdóttir

Hjördís Þórhallsdóttir

Airport Manager Akureyri / District Manager Isavia Regional airports

What projects are currently underway regarding international flights and regional airports? 

Isavia‘s regional airports work alongside Promote Iceland to promote the airports in Akureyri and Egilsstaðir. The manager has attended the Routes Europe conference where the airports and their regions are presented. I and the Airport Manager at Egilsstaðir work closely with marketing organizations in the north and east region of Iceland, towards maintaining the relationship

with airlines and travel agencies interested in the airports. Isavia‘s regional airports offer discounts on landing- and passenger fees to airlines on scheduled international flights to Akureyri and Egilsstaðir. That has been an important factor in the marketing of direct flights to Akureyri and Egilsstaðir.  

What are the prospects? 

In 2019, the Dutch travel agency Voigt Travel began offering scheduled trips to Akureyri from Rotterdam and Amsterdam. Because of Covid-19 it was not possible to offer these trips from April 2020, but Voigt Travel will schedule them again when circumstances allow. It is important to keep marketing of the airports at Akureyri and Egilsstaðir. Then hopefully it will be possible to get more airlines and travel agencies to bring tourists to the north, east and west regions of Iceland.  

Can regional airports welcome increased amounts of international passengers? 

When looking at the numbers of international

passengers arriving before the pandemic hit, the airport at Akureyri was in fact overcrowded. Development to expand the airport is in place since the government provided additional capital in March 2020 on the basis of the investment plan. An extension to the terminal in Akureyri is being designed to accommodate international flights. Constructions have also begun on a new apron at AkureyriAccording to plans the terminal and the apron should be completed in the summer of 2023 and the infrastructure to accommodate international flights will have changed substantially. The airport at Egilsstaðir is also well equipped to welcome more international passengers and it is important to keep marketing the airport.  

VALUE CREATION

Isavia is a company that plays an important role both community-wise and in an economic sense. Isavia’s airports, especially Keflavík International Airport, create value for the community and the economy, both in Iceland and elsewhere in the world. Direct flight connections are extremely important. The more direct connections by flight from Iceland to the main cities of the world, the easier it is for Icelandic companies and private persons to engage in business overseas and export goods and seek international experience. In addition, they increase the interest of overseas companies to begin operations in Iceland. An analysis has been carried out in Europe which indicates that an increase in flight connections of 10% produces 0.5% economic growth.

Airports are important business centres and directly and indirectly strengthen the creation of economic and social value for the communities that their operations touch. Being located close by an airport allows companies and their value chains to enjoy the benefits of their close proximity and directly and indirectly support positive economic developments for such areas.

Isavia has, through e.g. the preparation of its Masterplan to 2040, examined the possibility of constructing, in the operating area of the airport, an Airport City. There are numerous opportunities that arise from creating an Airport City. This consists of the area that covers the airport, the terminal, cargo areas, office buildings, shops and services as well as hotels. The area could support the development of operations, both flight-related and non-flight-related, and enjoy the benefits of being located near an international airport with strong flight connections to gain a competitive edge. Clear policies towards such goals can result in an increase in goods and services transactions, attract increased foreign investment in Iceland, increase the number of valuable jobs and increase the prosperity of all Icelanders

A total of 537 employees work in the largest operation unit of Isavia at Keflavík Airport. In addition, hundreds of employees work in other companies that have operations in direct connection with the airport. Approximately 163 companies have long-term access authorisations to Keflavík Airport. These are companies or public bodies with facilities within the airport and the companies that provide them with services.

Isavia’s contribution to the community consists of a range of different elements. Some of Isavia’s contributions are in the form of taxes and public levies that the Group pays or collects, together with matching contributions to employee pension funds.

Isavia´s tax footprint 2020 - 7.066 m.kr.

Isavia´s tax footprint
Employment tax 3351
Corporate income tax 379
Alcohol and tobacco taxes 181
Property taxes 526
Other taxes 97
Employer pension fund 1644
Social security contibution 888

Direct economic value generated and distributed GRI 201-1


2020
Direct economic value generated
Revenues14.858 m.kr.
Economic value distributed
Operating costs5.633 m.kr
Employee wages and benefits14.067 m.kr.
Payments to providers of capital1.196 m.kr.
Payments to government2.071 m.kr.
Investments3.153 m.kr.
Community investments5 m.kr.
Economic value retained -11.268 m.kr.
Avarage number of positions1081