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Occupational safety and health

Occupational safety and health

occupational safety and safety

Isavia has in place an occupational safety and health policy covering all the operations of the company based on the values and overall strategy of Isavia. Isavia undertakes to be a role model in safety, health and occupational issues by promoting a safe and healthy work environment for those who work in and visit the operating units of the company. The policy is both intended to prevent accidents to people and also to monitor the facilities provided to employees to ensure a healthy work environment. The CEO approves the policy, and Chief officers are responsible for executing the policy.

Occupational safety and health governance is part of Isavia’s quality system. During the year, we followed up on the applicable ISO45001 certification for some of the operation of Keflavík Airport. This work has resulted in increased security awareness within the entire company. The health and safety of employees is of paramount importance within the company, and every effort is made to analyse risks and take preventative measures. Extensive work was undertaken to increase safety awareness in daily work within the company, and for example, health and safety information was sent to all employees during Isavia’s Safety Week. As before, the focus was on employees reporting all accidents, near misses or conditions that can cause accidents, as well as reminding everyone that we are all responsible for safety issues within the company.

The year saw changes made to the organisation of health and safety as well as security and co-ordination, as their management was transferred to a single division, i.e. Services and Operations (ÞOR). This makes it possible to engage in more targeted efforts regarding these issues for the entire company. In addition, a harmonised health and safety manual was issued in Áttavitinn, Isavia’s operations manual. Psychological aspects of health and safety, however, remain within the purview of the Human Resources Department. ÞOR employs an occupational safety and health representative who is responsible for recording accidents and incidents and for reviewing investigation reports.

The number of reported work accidents decreased last year from 65 in 2019 to 39 in 2020, whereof serious accidents (absence accidents) fell from 19 to 4 in 2020. The scope of reports indicates that the importance paid to employees reporting accidents and near misses has paid off. This means that it is possible to concentrate on employing preventative measures and improvements.

Isavia’s main goal continues to be to reduce the number of accidents in the workplaces of Isavia. In 2021, we plan to co-ordinate accident reporting, simplify registrations and to make them more user friendly. This will simplify processing and follow-up in the safety management system of Isavia Opscom.

A mandatory Health and Safety Committee is operated with members coming from across the company. The Committee consists of both Safety Officers who are appointed to the Committee by Isavia and Safety Stewards who represent the employees. The Chairman of the Committee is the Health and Safety Officer of Isavia and is responsible for organising its meetings. The Safety Committee is responsible for reviewing the status of non-conformities and remedies and examining accidents and reports as well as the reports of the Occupational Health and Safety Administration. The Safety Committee is intended to promote the safety awareness of employees through training and education and ensure compliance with laws and regulations applicable to the operation. The Committee was of the opinion that it was important that Committee members were more involved in the health and safety issues of the company, e.g. in relation to risk assessments.

Work related injuries GRI 403-9


2020201920182017
Total number of work related injuries39605766
Number of fatalitiesas a result of work related injury0xxx
Number of high consequence work related injuries
(excluding fatalities)
0xxx
Time loss injuries419xx
Care injuries193xx
First-aid injuries1647xx
Rate of recordable work related injuries per 200.000 hours3,875,14,65,7

Work related injuries breakdown GRI 403-9

number
Impact 16
Slip on ice 8
Slip on plain ground 7
Jam 3
Sharp object 2
Overload 1
Foreign object 1
Fall 1

As before, the focus was on employees reporting all accidents, near misses or conditions that can cause accidents, as well as reminding everyone that we are all responsible for safety issues within the company

Isavia has a monitoring plan for health aspects in locations that have been considered especially sensitive after a risk assessment, and they are examined with respect to noise, air quality and vibration. One aspect of promoting a safe and healthy working environment was to offer employees informative education on health and wellbeing in the workplace and information on Covid-19.

Registrations of accidents and near misses are through the Isavia intranet and, for external parties, the website of Keflavík Airport. The Health and Safety Officer is responsible for maintaining a record of these incidents and notifying those responsible for improvements as appropriate. All incidents are cause analysed. This is to try to find the root of the problem to make it possible to respond and prevent the incident from happening again. Isavia employees are under obligation to provide notifications of any accidents, and during investigations, just culture is maintained.

Isavia uses S5 database to manage all non-conformities and opportunities for improvement that relate to occupational safety and health. Internal audits of workplace safety and occupational health are regularly performed, and an annual maintenance assessment is performed by an external party to maintain ISO45001 certification.

Our people

- knowing all risks

Helga Eyjólfsdóttir

Helga R. Eyjólfsdóttir

Director of safety management

What role does safety play for Isavia?
Safety is one of our values and it is therefore part of daily operation. We put a lot of effort into knowing all risks, taking proactive actions and managing them, for example by having clear procedures and training.

We also emphasize safety awareness among employees. In previous years we have hosted a safety week where operators and Isavia work together on all kinds of events and invite employees to visit different operational units.

Where are improvements needed?
We educate our employees on the importance of all incidents being reported and investigated, both accidents and near misses. This is the foundation for comprehensive and effective safety work. A lot has been achieved, more incidents are reported, nevertheless co-ordination between incident reports and the processing of them is still being worked on. This way improvements become more efficient and reach all units.

What was successful in the previous year?
When the scope of operation is reduced there is always the risk of the vigilance of employees going down. In the previous year attention was put on maintaining all safety procedures, inspections and reinforcing discussions regarding safety, for example by hosting the Safety Week as a part of increasing safety awareness. The circumstances due to Covid-19 were taken into consideration and this year's Safety Week was different from prior ones. Employees were especially creative to make the week a reality and participate.

safety week

The Isavia Safety Day was held in October. Due to present conditions, the arrangements were somewhat different. Instead of workplace visits, lectures or participating in disaster scenarios, employees were invited to view electronic education/lectures in which different issues between days in the week were addressed.
Attention was paid to the term safety in its widest sense, i.e. taking into consideration workplace health and safety, information security, safety awareness and to what extent employee wellbeing was important to ensure safety consciousness, communications and safe operation.

The educational material was sourced from a number of sources, from experts outside the company, new material on occupational health and safety and safety awareness was sent to all employees and work was carried out with experts within the company as regards disseminating information, e.g. as regards information security.
During the Safety Week, moreover, the focus was also on the importance of safety notifications and the participation of all employees.


Supervisors were encouraged to discuss safety issues at the beginning of all meetings during the Safety Week. Participation during the Safety Week was good, and both supervisors and employees were involved in the events on offer.
It is important for Isavia that everyone pay proper attention to safety issues, as incidents that occur have the potential to have extensive negative effects on the company together with the fact that the goal of all who work for Isavia or in its workplaces is to come home healthy at the end of the working day.

Personal data protection

Isavia places great importance on the protection and responsible treatment of information. This includes personal information irrespective of in what form such information may be. Isavia follows the criteria of the safety standard ÍST EN ISO/IEC 27001:2017 and encourages the security of information valuables through formal procedures contained in the information security handbook and quality handbook that support continuity in operations and minimise operational risk. The protection and treatment of personal information, moreover, covers all information valuables from third parties that Isavia has in its possession and/or which the company has asked a third party to manage on its behalf. The policy was established in 2018 and approved by the CEO.

What kind of personal information is being processed and how such information should be preserved must be kept in mind in all Isavia’s operations on a daily basis. Isavia and its subsidiaries practice generally accepted work practices and have adopted personal data protection into their operation to ensure that it is an integral part of daily operations. This includes maintaining a processing file, preparing processing agreements, updating and/or documenting work procedures relating to the processing of personal information, educating individuals about the processing of their personal information, notifying of security failures, performing risk assessments to assess the effects on personal data protection, acquiescing to requests from individuals as regards their rights together with educating employees about personal data protection.

Isavia assesses the personal data protection management system by conducting internal audits which are also a part of the company’s quality system. In addition, management conducts reviews of the management systems, the results of audits and responses to security breaches at least once a year. Employees and stakeholders have the opportunity to submit suggestions to the personal data protection representative, and full confidentiality is maintained. Suggestions are taken under consideration and used to make improvements to the management system. In addition, Isavia takes advantage of results from personal data protection monitoring bodies and sees such results as an opportunity for improvements and as a recognition for the effectiveness of the management system.


Isavia employs active security measures to prevent security breaches from occurring. Security breaches are responded to immediately when discovered or notified and an investigation initiated. Improvements are always recommended on completion of an investigation and are implemented with the view of strengthening the company’s security measures.
Isavia has endeavoured to limit the extent to which personal information is processed and to ensure the safety of such information across the company. There are active security measures to prevent security breaches from occurring.

Security breaches are responded to immediately when discovered or notified and an investigation initiated. Improvements are always recommended on completion of an investigation and are implemented with the view of strengthening the company’s security measures. No violations of personal data protection were lodged with Isavia from customers or monitoring bodies as regards customer information in 2020.